Frequently Asked Questions             

Regarding Your Order

When your order is emailed to us, you will receive a notification email to let you know we have received it. If you don't receive this within 2 hours of placing an order please phone us on +44 (0)1633 243188.

Making Changes To Your Website

This depends on the package you have chosen. If you decided to take the custom pack , then it will include our simple to use CMS system, and you can make changes to the text as often as you like. If not, then we will make those changes for you. You can amend your website as many times as you like within the first month of purchasing. Changes after this will incur a small admin charge which will be agreed upon changing. You need to contact us at admin@pendragoninteractive.com to make changes.

Yes, we can add any new images for you. These will need to be emailed to us. This is free for the first month, and subject to an admin charge after this period.

Lead Times

We ask you to give us 10 working days for all websites. Obviously, more complex sites could take longer than this, but we will discuss this during the consultation period.

You will be asked to approve your website once it is complete, so we know you are happy with it. If you're not entirely satisfied with it, let us know and we will make any changes that you require.

To make changes to your website it should take no longer than 48 hours as long as we have the information on the changes you would like to make.

Grants

'I've heard that grant funding may be available for small companies in South Wales. How do I obtain it?'

Small companies in South Wales can obtain grant funding for 50% of the cost of building their web site, up to £500. You will need to contact the Centre for Business at www.centreforbusiness.co.uk to discuss your requirements. You will need to obtain 2 quotes from web design companies in the area.

Please Email us at - info@pendragoninteractive.com if you have any further questions.

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